We apologize for any inconvenience related to the inability of taxpayers to reach Tax Department representatives on Thursday, September 17. We experienced network issues that brought our computer systems offline, including our Taxpayers Services phone lines. Our systems are up and running and our representatives are once again available. We are working to prevent any future recurrence of this issue.
If you missed an important filing deadline on Thursday, the Tax Department will waive any interest, fees or penalties related to the inability of taxpayers to file returns, make payments, or provide us with any documentation. Waivers will apply only to items with the specific deadline date of September 17, 2015.
If you have questions or concerns, please call 304-558-3333 or 1-800-982-8297 Monday through Friday between 8 a.m. to 5 p.m. Or, e-mail us any time at
New Accelerated Payment for Sales and Use Tax
Due June 20, 2015.
New Accelerated Payment for Withholding Tax
New Local Sales and Use Tax Rates
Penalty for Failure to Comply with EFT Payment Requirements:
A 3% civil penalty will be applied to any payment received that is not made by EFT when EFT payment is required and
a waiver has not been obtained.
Returned Refund Fee:
Direct deposit refunds that have been rejected for any reason will be subject to a $15.00 returned electronic refund
service charge. This includes, but is not limited to, direct deposits requested using inaccurate or illegible
banking information and closed, frozen or ineligible accounts.