If you have questions or need assistance, you may call or visit any of our
Taxpayer Assistance Locations
Monday - Friday, 8:00 a.m. - 5:00 p.m.
You may also write to:
West Virginia State Tax Department
Taxpayer Services Division
Post Office Box 3784
Charleston, WV 25337-3784
Free Walk-in Assistance
Free walk-in assistance is available with the preparation of Business Tax Returns and West Virginia Personal Income Tax Returns. Taxpayers must provide a copy of their completed current Federal Income Tax return, W-2’s, 1099’s and any other documentation indicating West Virginia withholding before their West Virginia State Tax returns can be completed.
To Order Forms:
1-800-422-2075 (toll-free within West Virginia)
1-304-558-3333 (8:30 a.m. - 5:00 p.m.)
1-800-982-8297 (8:30 a.m. - 5:00 p.m.)
Impaired TDD Service:
Contacting Us by Email
Due to the receipt of an extremely high volume of emails, our responses may take between 5 and 10 working days.
We apologize for the delay.
Any information you send us by electronic mail is not encrypted and may be seen by others on the Internet. You should keep this in mind if you are sending us information such as your name, address, Social Security number, federal employer identification number or West Virginia business registration number.
However, any information on tax returns, in correspondence sent to us through the United States mail, or obtained during meetings is confidential. We are not responsible if your electronic mail is lost, intercepted or misused by others.
You must provide us with as much information as possible to enable us to give you a correct answer. Any response you receive via electronic mail represents the personal opinion of the sender. It is not the official position of the West Virginia State Tax Department. Binding decisions are issued by the West Virginia State Tax Department through
Technical Assistance Advisories and written tax opinions.
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