Contact Us

If you have questions or need assistance, you may call or visit any of our

Taxpayer Assistance Locations

Monday through Friday, 8:00 a.m. to 5:00 p.m.

You may also write to:

West Virginia State Tax Department
Taxpayer Services Division
Post Office Box 3784
Charleston, WV 25337-3784

You can email us at

Due to the receipt of an extremely high volume of emails, our responses may take between 5 and 10 working days.

We apologize for the delay.

Any information you send us by electronic mail is not encrypted and may be seen by others on the Internet. You should keep this in mind if you are sending us information such as your name, address, Social Security number, federal employer identification number or West Virginia business registration number.

However, any information on tax returns, in correspondence sent to us through the United States mail, or obtained during meetings is confidential. We are not responsible if your electronic mail is lost, intercepted or misused by others.

You must provide us with as much information as possible to enable us to give you a correct answer. Any response you receive via electronic mail represents the personal opinion of the sender. It is not the official position of the West Virginia State Tax Department. Binding decisions are issued by the West Virginia State Tax Department through Administrative Notices, Technical Assistance Advisories, and written tax opinions.

The information obtained herein is accurate to the best of our knowledge and is not a substitute for tax laws or regulations.

The State is not liable for any damages resulting from any information that unintentionally may be inaccurate or untimely.